Contor

Last updated: March 16, 2026

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Contor platform and services (“Service”) provided by Canvas Innovations, LLC (“Contor,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms.

1. Service Description

Contor is an AI-powered knowledge and document intelligence platform. The Service processes documents, builds structured knowledge representations, and provides AI-assisted analysis across domains including regulatory intelligence, research synthesis, and organizational knowledge management.

The Service is an analysis tool, not professional advice. Outputs are AI-generated and may contain errors, omissions, or inaccuracies. The Service does not provide legal, financial, engineering, or other professional advice. You are responsible for independently verifying all outputs before relying on them for any decision.

2. Accounts and Access

Access to the Service requires an account or authorized access link provided by Contor. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately at hello@contor.ai if you suspect unauthorized access.

3. Customer Data Ownership

You own your data. You retain all right, title, and interest in:

  • All documents, content, and data you upload to the Service (“Input Data”)
  • All outputs, analyses, and structured representations generated by the Service from your Input Data (“Output Data”)

We claim no ownership rights over your Input Data or Output Data. We access your data solely to provide and operate the Service on your behalf.

4. How We Use Your Data — And How We Don’t

To provide the Service, we process your data through AI models and build structured representations (such as knowledge graphs, embeddings, and extracted claims). This processing is performed solely to deliver the Service to you.

What we expressly do not do:

  • We do not fine-tune or train any AI models on your data
  • We do not build or develop proprietary models using your data
  • We do not use your data to improve services for other customers
  • We do not share your data with other customers
  • We do not sell or license your data to any third party

Our upstream AI providers (currently Anthropic and OpenAI) process your data for real-time inference only. Under our agreements with these providers, they do not train their models on data submitted through the Service. We may use additional model providers in the future; all will be held to the same no-training standard.

5. Confidentiality

We treat all Customer Data as confidential. We will not disclose your data to any third party except as necessary to provide the Service (e.g., to sub-processors listed in our Privacy Policy) or as required by law. If we receive a legal demand for your data, we will notify you before disclosure unless prohibited by law.

You agree to treat information about the Service’s non-public features, system architecture, and proprietary methods as confidential. This does not restrict your ability to discuss the Service’s general capabilities or share outputs generated for you.

6. Our Intellectual Property

The Contor name, brand, logos, platform code, user interface designs, system prompts, knowledge graph schemas, extraction methodologies, and all underlying technology remain the exclusive property of Canvas Innovations, LLC. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service during the term of your subscription. This license does not grant you any rights to our intellectual property beyond use of the Service as intended.

7. Data Deletion

You may request deletion of your data at any time by contacting hello@contor.ai. We will delete your Input Data, Output Data, and all derived representations (including knowledge graph entries, embeddings, and claims) within 30 days of your request and provide written confirmation upon completion.

8. Limitation of Liability

To the maximum extent permitted by law, Contor’s total liability for any claims arising from or related to the Service is limited to the fees you paid to Contor in the twelve (12) months preceding the claim. In no event will Contor be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or business opportunities, regardless of whether Contor was advised of the possibility of such damages.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available.” We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of any output. We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Termination

Either party may terminate these Terms with 30 days’ written notice. Upon termination, you may request export of your data for up to 30 days. After that period, we will delete your data in accordance with Section 7. We may suspend access immediately if we reasonably believe you are violating these Terms or our Acceptable Use Policy.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you disagree with any changes, you may terminate your account.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Santa Clara County, California.

13. Contact

Questions about these Terms? Contact us at hello@contor.ai.