Last updated: May 12, 2026

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Contor platform and services (“Service”) provided by Contor, Inc., a Delaware corporation (“Contor,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms.

If you have signed a separate written agreement with Contor (such as a Subscription Agreement, Letter of Engagement, or Master Services Agreement) covering your use of the Service, that agreement controls and these Terms apply only to the extent not addressed by that agreement.

1. Service Description

Contor is an AI-powered knowledge and document intelligence platform. The Service processes documents, builds structured knowledge representations, and provides AI-assisted analysis across domains including regulatory intelligence, research synthesis, and organizational knowledge management.

The Service produces decision-support materials, not professional advice. Outputs are AI-generated and may contain errors, omissions, or inaccuracies. The Service does not provide legal, regulatory, engineering, financial, or other professional advice. You are responsible for independently verifying all outputs before relying on them for any decision. See Section 8 below for further detail.

2. Accounts and Access

Access to the Service requires an account or authorized access link provided by Contor. You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your account. You must notify us immediately at hello@contor.ai if you suspect unauthorized access. The Service is intended for professional use and is not available to individuals under the age of 18.

3. Customer Data Ownership

You own your data. You retain all right, title, and interest in:

All documents, content, and data you upload to the Service (“Input Data”)
All outputs, analyses, and structured representations generated by the Service from your Input Data (“Output Data”)

We claim no ownership rights over your Input Data or Output Data. We access your data solely to provide and operate the Service on your behalf, subject to Section 4 below.

4. How We Use Your Data — And How We Don’t

To provide the Service, we process your data through AI models and build structured representations (such as knowledge graphs, embeddings, and extracted claims). This processing is performed solely to deliver the Service to you.

What we expressly do not do:

We do not fine-tune or train any AI models on your data
We do not build or develop proprietary models using your data
We do not use your data to improve services for other customers
We do not share your data with other customers
We do not sell or license your data to any third party

This prohibition on training is absolute and is not subject to consent or other exception.

Our upstream AI providers (currently Anthropic and OpenAI) process your data for real-time inference only. Under our agreements with these providers, they do not train their models on data submitted through the Service. We may use additional model providers in the future; all will be held to the same no-training standard.

We may collect, use, and retain aggregated and de-identified data derived from your use of the Service, provided that such data (a) does not identify you or any individual and (b) cannot reasonably be used to do so. We may use such aggregated and de-identified data to operate, improve, and develop our products and services.

5. Confidentiality and Sub-Processors

We treat all Customer Data as confidential. We will not disclose your data to any third party except as necessary to provide the Service (e.g., to sub-processors listed in our Privacy Policy) or as required by law. If we receive a legal demand for your data, we will notify you before disclosure unless prohibited by law.

We use sub-processors to help deliver the Service, including third-party AI providers, hosting providers, and similar service providers. We enter into written agreements with each sub-processor requiring confidentiality obligations at least as protective as those in these Terms. A current list of sub-processors is available in our Privacy Policy and upon written request.

You agree to treat information about the Service’s non-public features, system architecture, and proprietary methods as confidential. This does not restrict your ability to discuss the Service’s general capabilities or share outputs generated for you.

6. Our Intellectual Property

The Contor name, brand, logos, platform code, user interface designs, system prompts, knowledge graph schemas, extraction methodologies, models, prompts, tools, know-how, and all underlying technology (collectively, “Contor Technology”) remain the exclusive property of Contor, Inc. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service during the term of your subscription. This license does not grant you any rights to Contor Technology beyond use of the Service as intended.

You may provide feedback, suggestions, and ideas about the Service. We may use such feedback freely and without obligation to improve our products and services.

7. AI Services and Outputs

The Service uses artificial intelligence, including third-party AI service providers (such as Anthropic, OpenAI, and others), to process your data and produce outputs. We may use a combination of automated and human-assisted methods to deliver the Service.

AI-generated outputs may contain errors, inaccuracies, omissions, false positives, and false negatives. Output quality depends on input quality, source availability and currency, and model behavior, all of which may vary. We do not warrant that any output is complete, accurate, error-free, or fit for use as the basis for legal, regulatory, permitting, financing, investment, acquisition, or compliance decisions. Your responsibilities under Section 8 apply to all AI-generated outputs.

In delivering the Service, we may access and process information from public sources (government databases, regulatory filings, statutes, ordinances, agency portals, mapping services, and similar publicly accessible materials) and from third-party sources lawfully accessible to us. Source availability, completeness, accuracy, currency, and continued accessibility are outside our control. We are not responsible for, and make no representation or warranty regarding, errors, omissions, outages, format changes, access restrictions, licensing changes, or other issues affecting such sources, including any resulting impact on outputs.

8. Decision-Support; No Professional Advice; No Reliance

Outputs of the Service are decision-support materials only. They are intended to inform, accelerate, and support your own review and decision-making process, and are not a substitute for the judgment of licensed professionals. Without limiting the foregoing:

(a) Outputs do not constitute legal advice, zoning opinions, entitlement determinations, engineering or surveying advice, title review, environmental advice, financial advice, or an official statement of regulatory compliance.

(b) We do not warrant that outputs identify every applicable law, regulation, ordinance, permit condition, site constraint, jurisdictional nuance, or other relevant fact.

(c) You are solely responsible for independently verifying outputs and for any decision, filing, submission, investment, design, or other action taken in reliance on an output. You agree that no output will be relied upon as the sole or primary basis for any such action.

(d) We have no liability for losses arising from your reliance on an output without independent verification by qualified professionals.

9. Indemnification

Your indemnity. You will defend Contor against any third-party claim arising from (a) data you upload or process through the Service or (b) your use of the Service in violation of these Terms or our Acceptable Use Policy, and will pay any judgment finally awarded or settlement amount you agree to in connection with such claim.

Our indemnity. We will defend you against any third-party claim alleging that Contor Technology infringes a United States patent, copyright, trademark, or trade secret, and will pay any judgment finally awarded or settlement amount we agree to. Our obligations do not apply to any claim arising from: (i) your modification of an output; (ii) your combination of an output with technology not provided by us, where the claim would not have arisen but for the combination; (iii) your use of the Service in violation of these Terms; (iv) your Input Data; or (v) the content of public sources or third-party sources accessed by us in good faith.

Procedure. The party seeking indemnification will (a) promptly notify the indemnifying party in writing of the claim, (b) give the indemnifying party sole control of the defense and settlement (provided that no settlement imposing obligations on the indemnified party may be agreed without the indemnified party’s prior written consent), and (c) provide reasonable cooperation at the indemnifying party’s expense.

This Section states the parties’ entire liability and sole remedy for third-party claims covered by this Section.

10. Limitation of Liability

To the maximum extent permitted by law:

(a) Exclusion of indirect damages. Neither party will be liable to the other for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost business, or lost data, arising out of or in connection with these Terms, regardless of the legal theory and even if the party was advised of the possibility of such damages.

(b) Cap on direct damages. Each party’s total cumulative liability arising out of or in connection with these Terms is limited to the fees you paid to Contor during the three (3) months immediately preceding the event giving rise to the claim.

(c) Supercap for confidentiality and data security breaches. Notwithstanding (b) above, each party’s total cumulative liability arising out of or related to a breach of Section 5 (Confidentiality and Sub-Processors), including any data security incident involving your Customer Data, is limited to the greater of (i) fifty thousand U.S. dollars ($50,000), or (ii) the fees you paid to Contor during the twelve (12) months immediately preceding the event. This supercap replaces, and is not in addition to, the cap in (b) for such claims.

(d) Carve-outs. The limitations in (a) and (b) do not apply to: (i) a party’s indemnification obligations under Section 9; (ii) gross negligence or willful misconduct; or (iii) your payment obligations.

(e) Essential purpose. The limitations in this Section apply even if a remedy fails of its essential purpose. The parties acknowledge that the fees paid for the Service reflect the allocation of risk set forth in these Terms, and that without these limitations the fees would be substantially different.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available.” Except as expressly provided in these Terms, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of AI outputs. We make no warranties regarding the accuracy, completeness, or reliability of any output, the continued availability of any source, or the continued operation of any feature.

12. References and Publicity

You grant us the right to identify you as a customer and to use your name and logo for that purpose in marketing materials, website listings, and investor materials. Any published case study or detailed public reference about you requires your prior written approval, which will not be unreasonably withheld.

13. Data Deletion

You may request deletion of your data at any time by contacting hello@contor.ai. We will delete your Input Data, Output Data, and all derived representations (including knowledge graph entries, embeddings, and claims) within 30 days of your request and provide written confirmation upon completion, except:

(a) copies retained in routine IT backups until those backups are overwritten in the ordinary course of business;

(b) copies retained to comply with legal, regulatory, or audit requirements; and

14. Termination

Either party may terminate these Terms with 30 days’ written notice. Upon termination, you may request export of your data for up to 30 days. After that period, we will delete your data in accordance with Section 13. We may suspend access immediately if we reasonably believe you are violating these Terms or our Acceptable Use Policy, or if your account is more than 30 days past due on payment.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you disagree with any changes, you may terminate your account.

16. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, for any dispute arising out of or in connection with these Terms.

17. General

Independent contractor. We are an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and us.

Assignment. You may not assign these Terms without our prior written consent, except in connection with a merger, acquisition, or sale of all or substantially all of your assets. Any attempted assignment in violation of this section is void.

Force majeure. Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control. This does not excuse your payment obligations.

Entire agreement. These Terms (together with any written agreement between you and Contor) constitute the entire agreement between you and us with respect to the Service and supersede all prior or contemporaneous discussions, understandings, and agreements on the subject matter.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions continue in full force and effect.

Survival. Any provision that by its nature should survive termination will survive, including Sections 3 (Customer Data Ownership), 5 (Confidentiality), 6 (Our Intellectual Property), 7 (AI Services and Outputs), 8 (Decision-Support; No Professional Advice; No Reliance), 9 (Indemnification), 10 (Limitation of Liability), 11 (Disclaimer of Warranties), 13 (Data Deletion), and 16 (Governing Law and Venue).

18. Contact

Questions about these Terms? Contact us at hello@contor.ai.